Frequently Asked Questions

Frequently Asked Questions

To put it clearly, Kill Ping redirects your game data to its own gaming-optimized game servers. This is done through dedicated routing paths and servers that provide less congestion of game traffic along with providing more reliable path to the game server enhancing game to game server response time. To make it simple, imagine yourself driving down a road with heavy traffic and you are trying to find a clear path so that you can reach your destination faster but there are no open lanes. Now imagine you find a separate highway that is empty, just waiting for you to drive at 200 miles an hour and get to your destination faster. This is similar to what Kill Ping does by giving a free way to your game data when you are connecting to a game server. The result is super-fast connection to gaming-optimized servers for up to 60% reduction in ping times, stable latency, improved game responsiveness and a butt-kicking online gaming experience.
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Yes, Kill Ping is absolutely safe to use. Kill Ping does not interfere with your non-gaming related activities. It identifies your gaming data and only sends those gaming packets through its gaming-optimized network. The rest just remains the same. The working of Kill Ping is similar to what a VPN does which is to provide a separate, secure path to your online presence that is only yours. However, unlike a VPN, Kill Ping keeps your original IP address intact so that you do not get banned on gaming servers.
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Latency is basically the message that a computer sends to a server to check its status as to whether or not the server is online and will reply back, so that data transfer between the two can commence. Ping measures the latency of a system in terms of MS (Millisecond) that is also known as the response time. Now the definition of response time can be derived from ping as the time that data would take to reach from the computer to the server and back to the computer.
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Kill Ping is super-easy to install and use with lots of amazing features. The user interface of Kill Ping has been made keeping in mind the hassle that gamers have to go through while connecting to game servers. That is the reason why Kill Ping’s interface is made so easy and intuitive that gamers can connect to their favorite server in less than a minute.

All you need to do is open Kill Ping, select the server you wanna play and just CONNECT. That’s just about it. Just download Kill Ping and get a feel of it yourself!

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The download link for Kill Ping can be found HERE.
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Kill Ping is not computer bound. This means that you can use your Kill Ping account at home, college, office and where ever else you fancy. All you need is the Kill Ping software on the computer that you want to game on and use your account credentials to log in to Kill Ping. Kill Ping is accessible from anywhere in the world to help you experience online gaming to the fullest.
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Yes Kill Ping does work with Wireless Internet Connections. If you are playing on your laptop and are connected to the internet via router or any wireless network then that doesn’t change anything. Kill Ping changes your game data routing paths and guides them through dedicated servers after your game data packets have been forwarded to the internet from your ISP. The link between your computer to the ISP can be wired or wireless.

However, the best practice recommended and advised is to switch your internet connection to wire if you want to enhance your connectivity and reduce in game lags.

You can reduce up to 30% of game lag and enhance your latency just buy switching from a wireless connection to a wired one.

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Currently, Kill Ping is not available for Mac users. However, our gaming-crazy developers are working on it and would soon come up with a Mac version of Kill Ping too.
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This happens (rarely) when the game that you are playing is not supported by Kill Ping. In some cases, this also happens when the server locations are quite far from your location and Kill Ping is not able to redirect the game data through a separate path way as any re route of the game data is not possible. Give Kill Ping your valuable feedback, if this happens, and Kill Ping will come up with the best possible solution that will help in reducing your in game lag.
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There are many situations in which you would not be able to reduce your ping in online games. One of the main reasons would be the region in which you are connecting to. Many times this is the case in which players connect to game servers that are totally off their location. Kill Ping doesn’t work that way. Kill Ping redirects path towards the game server to reduce lag. Connecting to a game server through Kill Ping that is insanely distant almost no change would be achieved.

Connect to a game server that you normally play on. If in any case your lag is not reduced, you can contact anytime on our 24/7 customer support to help solve your issues.

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Prior to using Kill Ping, it is advised that you do some homework at your end too. Yes, Kill Ping does work wonders but it won’t help you if you are running your games on your Dad’s Pentium. Optimum specs of your computer allow you to play the game with high end graphics and at the same time allow minimal FPS drop.

Now comes your internet; a nominal internet connection is okay for you to play games over the internet. However, it is important to note that the amount of bandwidth that your games take to transfer game data between your computer and the game server tends to lag if your internet connection is not up to par. This is because your connection would experience bottle necking on your side since the ISP would have a single pathway for data to travel. Having a lower connection would obviously ruin your game experience. Therefore, apart from using Kill Ping a decent internet connection should be a MUST for you.

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Kill Ping has an entire team ready to solve your problems. If you are not getting the results that you desire, contact our support team and share your experience of Kill Ping. Our support professionals will do almost everything to make sure that you benefit through Kill Ping.
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You can head over to the supported games page to see whether your favorite game is listed or not. While Kill Ping supports all major games, don’t be sad to find your particular game’s name missing from out list. Simply head over to the contact section and give us your feedback on the games that you would want Kill Ping to support. Feel Free with your feedback as Kill Ping would only grow through your support and feedback.
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When you have connected to a game through kill ping, it is important to know which region / server / realm you should be connected to in order to achieve lag-free gaming. Even though Kill Ping provides server connections to almost anywhere in the world, it is advised that you connect to the game server that is closest to your location or to the ones where you get lesser ping times. For example, if you play on European servers and reside in Australia, you will have a normal Ping of e.g. 300ms. However, when you connect to the game server by Kill Ping, you would notice ping reduction of as much as 60%. There can also be a case that Kill Ping might not reduce your ping on some locations; but this only happens when the server connection is really distant from Kill Ping’s own server or the game server is really congested.

To help you out in this regards it is also recommended that you first check your ping on all game servers and then check after connecting to Kill Ping. This way, you will see visible differences in ping and then can select the server with the lowest ping. You can also let Kill Ping decide the best possible server for you through its recommended server selection feature and all you have to do is just click the CONNECT button.

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